1. Refund Policy Overview
At HostGeeks Software Solutions, we are committed to customer satisfaction. This policy outlines the circumstances under which refunds and cancellations may be processed for our software products and subscription services.
2. Eligibility for Refunds
Refund requests may be considered under the following conditions:
- Technical Issues: If the software fails to function as described and our support team is unable to resolve the issue within a reasonable timeframe.
- Duplicate Payment: If you have been accidentally charged more than once for the same product or subscription.
- Non-Delivery: If you did not receive access to the software or license key after a confirmed payment.
3. Refund Request Window
Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for a refund.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Change of mind or no longer needing the product after purchase
- Failure to read the product description or system requirements before purchase
- Issues caused by incompatible hardware, third-party software conflicts, or user error
- Violation of the End-User License Agreement (EULA)
- Subscription renewals where the user failed to cancel before the renewal date
5. Subscription Cancellations
You may cancel your subscription at any time through your user dashboard. Upon cancellation:
- Your access will remain active until the end of the current billing period
- No further charges will be applied after cancellation
- Partial refunds for unused portions of the subscription period are not provided
6. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your registered email address
- Order/Transaction ID
- Reason for the refund request
- Any relevant screenshots or documentation
7. Refund Processing
Approved refunds will be processed within 7-10 business days. The refund will be credited back to the original payment method used during the purchase. Processing times may vary depending on your bank or payment provider.
8. Contact Us
For refund requests or cancellation inquiries, please reach out to us:
- Email: support@hostgeeks.in
- WhatsApp: +91 9625901463
- Website: https://license.hostgeeks.in